FAQs


Why are your prices so much better than other websites?

What is OhioASC.com?

What does APE mean on some part numbers?

Do I have to create an account to place an order?

What is this charge from OhioASC.com on my credit card statement?

Tracking

Shipping

Parts Questions

When will my item ship?

What is your parts warranty?

What is your return policy?

When can I expect my package to arrive at my address?

Why does my order status show in process?

Where do you ship your products from?

Shipping:

Q: How much is the shipping charge?
 
Flat rate UPS ground shipping is $8.99
 
Priority Shipping 1-2 business days via UPS is $79.99
Express Shipping 2-3 business days via UPS is $49.99
 

When your package is shipped you will receive a shipping confirmation e-mail along with the tracking number.

 
Shipping Methods
 
We use United Parcel Service. UPS does not ship to P.O. Boxes, therefore we cannot ship to Post Office Boxes.
 
We can ship by UPS to residential boxes in rural areas,
Example, RR#2 Box 275, etc

 

Q: When can I expect my part to arrive at my address?

UPS Ground is an average of 3-4 days
 
Priority Shipping 1-2 business days via UPS
 
Express Shipping 2-3 business days via UPS

Q: Where do you ship your products from?

We ship from our main warehouse located in Ohio and directly from our suppliers that have locations throughout the United States.

Q: Do I have to create an account to place an order through the website?

You do not have to create an account to place an order on our website. Just click the proceed to checkout button when you have the products that you wish to order in your shopping cart.

Q: Why are your prices so much better then other websites?

A: Our purchasing power allows us to negotiate huge discounts from our suppliers and we pass those savings on to our customers. All items on our website are exactly the same parts listed on those higher priced websites.

Tracking:

Q: How can I track my order?

If you supplied us with an email address when you placed your order you will receive an email with the tracking number as soon as your item ships.

Q: The tracking number on my order is returning an error message. What is the correct tracking number?

The tracking number that you received is the correct tracking number for your order. The tracking information was recently generated and has not been scanned into the tracking system yet. Once the barcode is scanned in to the tracking system the error message will disappear and you will be able to track your package.

Q: I just received a second tracking number from your company. Which tracking number is correct?

Every once in a while there is a glitch with the printer and the label may have been torn or smudged. If the label is torn or smudged we must reprint the second label. The second email will show the correct tracking number for your order.

Q: When will my item ship?

All in stock items ship either the same day or the next business day.

Parts:

Q: Why is it that my model number does not appear in the models listed in the description list?

Appliance models are created every day. It is impossible to include every model number in our model number search. We continue to add model numbers to our site when they become available. If you can not find your model number simply send us an email with your model number and a description of the part you need. We will look it up and get back to you right away. The email address is:mailto:service@ohioasc.com?subject=Appliance_Parts

Q: What type of warranty do you offer on your parts?

Appliance parts purchased from AppliancePartsExperts.com, are guaranteed for 30 days from the purchase date against factory defects.  A defective appliance part can be exchanged for a new one within 30 days of the original purchase date. For complete details, click here

Q: How often should I replace my water filters?

Most manufacturers suggest replace changing the filter every 6 months or when the flow rate of water is reduced. The manufacturer suggests that you change the UKF8001 filter yearly. Some Household filters need to be changed every 3 months.

Orders:

Q: Where is the email confirmation of my order?

There are a couple possibilities that would prevent our system from sending you an email. It is possible that the email address was never entered during the checkout process. Another possible reason is the email address entered was incorrect and it was returned to us. It is also possible that the spam filters on your email account have redirected our systems email. Please check your spam filters to see if the email was redirected.

Q: Why does my order status show in process?

Your order will show the in process status once the packing slip and shipping label is printing and the warehouse is in the process of filling the order.

Q: Why does my order status show partially shipped?

Your order will show partially shipped as the status when your order has been filled and the tracking information is pending. Once the tracking information is uploaded your order status will change to shipped and you will receive the tracking email if an email address is included on your order.

Q: Why do I see OhioASC.com on the pictures?

OhioASC is our corporate website. OhioASC.com

Q: What is your return policy?

We want you to be completely satisfied with your purchase. We also understand that sometimes circumstances change and from time to time everyone makes mistakes. Perhaps you ordered the wrong item by mistake. Or maybe you ordered a replacement part for your broken appliance, then before you installed it, decided to purchase a new appliance. No problem! For complete details, click here

Q: I noticed that my credit card has a charge on it from OhioASC.com.

Your credit card statement will read that your order was charged to OhioASC.com. OhioASC.com owns and operates several websites including this one.

Q: What is Google Checkout?

Google Checkout is an online merchant similar to Paypal. Once a Google Checkout Account is set up it will make checking out at other places that use Google Checkout faster. Google will store your information securely and will protect your information from the online seller.

Q: What types of payments do you take?

We accept VISA, MasterCard, American Express, Discover and Paypal.

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