Q: How much is the shipping charge?
Flat rate ground shipping is $9.95 - Larger or heavier items will be charged more freight. You can use the freight calculator on the shopping cart page to see what freight you will be charged.
When your package is shipped you will receive a shipping confirmation e-mail along with the tracking number.
Q: When can I expect my part to arrive at my address?Ground Shipping is an average of 3-4 days.
You can call us at 844-703-9204 for other shipping options.
Q: Where do you ship your products from?
We ship our parts and other products from our main warehouse located in Pennsylvania and directly from our suppliers that have locations throughout the United States.
Q: Do I have to create an account to place an order through the website?
You do not have to create an account to place an order on our website. Just click the 'proceed to checkout' button when you have the products that you wish to order in your shopping cart.
Q: Why are your prices so much better then other websites?
Our purchasing power allows us to negotiate huge discounts from our suppliers and we pass those savings on to our customers. All items on our website are exactly the same parts listed on those higher priced websites.
Q: How can I track my order?
If you supplied us with an email address when you placed your order you will receive an email with the tracking number as soon as your item ships.
Q: The tracking number on my order is returning an error message. What is the correct tracking number?
The tracking number that you received is the correct tracking number for your order. The tracking information was recently generated and has not been scanned into the tracking system yet. Once the barcode is scanned in to the tracking system the error message will disappear and you will be able to track your package.
Q: I just received a second tracking number from your company. Which tracking number is correct?
Every once in a while there is a glitch with the printer and the label may have been torn or smudged. If the label is torn or smudged we must reprint the second label. The second email will show the correct tracking number for your order.
Q: When will my item ship?
All in stock items ship either the same day or the next business day.
Q: Why is it that my model number does not appear in the models listed in the description list?
Appliance models are created every day. It is impossible to include every model number in our model number search. We continue to add model numbers to our site when they become available. If you can not find your model number simply send us an email with your model number and a description of the part you need. We will look it up and get back to you right away. The email address is: [email protected]
Q: What type of warranty do you offer on your parts?
Appliance parts purchased from Appliance-Parts-Experts.com are guaranteed for 30 days from the purchase date against factory defects. A defective appliance part can be exchanged for a new one within 30 days of the original purchase date. For complete details click here.
Q: How often should I replace my water filters?
Most manufacturers suggest replacing the water filter every 6 months or when the flow rate of water is reduced. The manufacturer suggests that you change the UKF8001 filter yearly. Some household filters need to be changed every 3 months.
Q: Where is the email confirmation of my order?
There are a couple possibilities that would prevent our system from sending you an email. It is possible that the email address was never entered during the checkout process. Another possible reason is the email address entered was incorrect and it was returned to us. It is also possible that the spam filters on your email account have redirected our systems email. Please check your spam filters to see if the email was redirected.
Q: Why does my order status show in process?
Your order will show the in process status once the packing slip and shipping label is printing and the warehouse is in the process of filling the order.
Q: Why does my order status show partially shipped?
Your order will show partially shipped as the status when your order has been filled and the tracking information is pending. Once the tracking information is uploaded your order status will change to shipped and you will receive the tracking email if an email address is included on your order.
Q: What is your return policy?
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Returns are not accepted on installed merchandise. Installed merchandise is considered to be any item removed from the packaging and connected to the appliance, even if only for a second. Defective items will be replaced with a new item, unless it has since become discontinued and is no longer in stock. Returns are also not accepted on doors, door panels, or door skins. Some items will be subject to a 20% restocking fee.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order, if they are eligible for return.
Q: What types of payments do you take?
We accept VISA, MasterCard, American Express, Discover and Paypal.